Login Help

This page will help you with problems or questions about logging in to ExpressLane.

Problem What to do
I forgot my PIN. Enter your User ID ('L' number) then click 'Forgot PIN'. Be prepared to answer the security question that you provided for this purpose.
I don't know my User ID ('L' number). You will need to obtain your 'L' number by contacting the appropriate Lane office.
Students contact Enrollment Services for assistance.
LCC Employees, contact Human Resources.
I don't know my PIN and I've never logged in before. For first time users, a system-generated PIN will be delivered via email. The email will be sent to the current active email address on file in Lane's administrative system (Banner). If you are a student, contact Enrollment Services. If you are an employee, contact Human Resources.
I can't login but I get no error message. If you are using a Microsoft Internet Explorer browser and are using Windows operating system, you may be experiencing a problem caused by a Microsoft security patch. Go to you Windows Update screen to make sure that you have downloaded all necessary security updates and patches.
I can't login, and I get a message saying 'Your Web access has been disabled'. Follow directions on the screen for contacting the appropriate office.

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