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Detailed Course Information


Fall 2023
Feb 27,2024
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BT 181 - Customer Service
Learn basic concepts of high-quality customer service and practice applying these concepts to real life situations. This course focuses on developing an attitude of superior customer service both as a front line employee, as well as a manager of these employees. You will learn how to develop a customer service culture which is critical to success in all organizations.
4.000 Credit hours
40.000 TO 48.000 Lecture hours

Syllabus Available
Levels: Credit
Schedule Types: Lecture

Business,Technology and Trades Division
Business Department

Course Attributes:
Tuition, Career and Technical Education

Must be enrolled in one of the following Levels:     
      Skills Development
May not be enrolled in one of the following Colleges:     
      College Now

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Release: 8.5.4