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Syllabus Information


Fall 2022
Sep 28,2022
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Information Use this page to maintain syllabus information, learning objectives, required materials, and technical requirements for the course.

Syllabus Information
BT 181 - Customer Service
Associated Term: Fall 2022
Learning Objectives: Upon successful completion of this course, the student will be able to:
1. Define what Customer Service is, and understand the importance of providing outstanding customer service
2. Develop a customer service ethic and the importance of customer satifaction in an entities success
3. Be able to identify internal and external customers and understand their unique roles as consumers
4. Learn general communication skills, such as the importance of first impressions, body language
5. Learn effective customer service-related telephone skills and etiquette
6. Learn effective customer service-related written communication skills
7. Be able to clarify customer needs, respond appropriately, and deal with difficult customers
Required Materials:
Technical Requirements:

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