Syllabus Information |
Winter 2021
May 04,2024 |
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| DA 194 - Dental Office Procedures |
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Associated Term:
Winter 2021
Learning Objectives: Upon successful completion of this course, the student should be able to: Business Management: 1. List dental Business Assistant duties 2. Describe barriers in communication 3. 0Identify three types of management Appointment Management: 4. Identify common scheduling problems, and successfully apply an appropriate correction 5. Compare and contrast a variety of appointment book styles 6. Understand the appointment matrix 7. Successfully schedule for multiple usage Dental Office Forms 8. List the importance of maintaining accurate client records 9. List the procedures for record collection on a new client Filing 10. Accurately demonstrate the standard rules for alphabetic filing 11. Compare and contrast the different filing systems 12. Demonstrate correct file management Inventory Systems/Supply Ordering 13. List classes of supplies 14. Demonstrate catalog supply ordering 15. List merits of different inventory systems Recall Systems 16. Explain the purpose for a recall system 17. Identify systems of a recall Dental Insurance 18. Successfully demonstrate a completed insurance form 19. Understand basic ADA codes Written Communications 20. Complete a newsletter for the dental office 21. List and compare various methods used in dental marketing 22. Identify the basic rules of letter writing 23. Define and list the classifications of incoming mail 24. Identify special mail services Telecommunications 25. Practice efficient telephone techniques 26. Plan and place outgoing calls 27. Recognize the different categories of telephone calls Bookkeeping Systems 28. Describe common bookkeeping systems in dentistry 29. Demonstrate the technique for making bookkeeping entries (computer, pegboard) 30. Describe the components of a pegboard system Other Financial Systems 31. Demonstrate a simulated collection call 32. Develop a written credit policy for the dental office 33. Show awareness for the legal limits of collections 34. Demonstrate simulated client financial arrangements 35. Accurately prepare a bank statement 36. Demonstrate reconciliation of a bank statement 37. Compare and contrast an itemized vs. non-itemized statement Required Materials: Technical Requirements: |
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