Use this page to maintain syllabus information, learning objectives, required materials, and technical requirements for the course. |
BT 181 - Customer Service |
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Associated Term:
Spring 2017
Learning Objectives: Upon successful completion of this course, students will be able to: 1- Define what Customer Service is, and understand the importance of providing outstanding customer service. 2- Develop a customer service ethic and the importance of customer satifaction in an entities success 3- Be able to identify internal and external customers and understand their unique roles as consumers. 4- Learn general communication skills, such as the importance of first impressions, body language. 5- Learn effective customer service-related telephone skills and etiquette. 6- Learn effective customer service-related written communication skills, 7- Be able to clarify customer needs, respond appropriately, and deal with difficult customers. Required Materials: Technical Requirements: |
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