Use this page to maintain syllabus information, learning objectives, required materials, and technical requirements for the course. |
CIS 225 - Computer End-User Support |
---|
Associated Term:
Spring 2016
Learning Objectives: Upon successful completion of this course, the student should be able to: 1. Explain issues concerning the management of the end-user support function. 2. Describe the typical end-user in various organization settings. 3. Determine when to use certain end-user support tools and demonstrate their use. 4. Describe the duties that a support specialist would perform. 5. Demonstrate techniques that are effective in assisting end-users. 6. Identify techniques for diagnosing hardware and software problems. 7. Describe the major content areas of end-user training. 8. Describe ethical and legal computing issues. 9. Demonstrate techniques that are effective in developing and delivering training modules. Required Materials: Technical Requirements: |
Return to Previous | New Search |