Detailed Course Information |
Summer 2019
Jun 13,2024 |
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| CIS 225 - Computer End-User Support |
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Course prepares students to train and support end-users in a
variety of organizational settings. Topics include the
end-user support function in an organization, techniques to
develop and deliver training modules, and strategies to
provide ongoing technical support to end-users. Emphasis is
on solving problems with users needs analysis,
troubleshooting, and interaction with users. Taught in a
workbench lab environment.
4.000 Credit hours 20.000 TO 24.000 Lecture hours 30.000 TO 36.000 Lab hours 20.000 TO 24.000 Other hours Syllabus Available Levels: Credit Schedule Types: Lecture plus Lec/Lab plus Lab Computer Info Tech Division Computer Info Technology Department Course Attributes: Tuition Restrictions: Must be enrolled in one of the following Levels: Credit May not be enrolled in one of the following Colleges: College Now Prerequisites: Credit level CIS 125D Minimum Grade of C- and Credit level CS 179 Minimum Grade of C- |
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