Syllabus Information |
Fall 2015
Oct 31,2024 |
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 | Use this page to maintain syllabus information, learning objectives, required materials, and technical requirements for the course. |
| CIS 225 - Computer End-User Support |
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Associated Term:
Fall 2015
Learning Objectives: Upon successful completion of this course, the student should be able to: 1. Explain issues concerning the management of the end-user support function. 2. Describe the typical end-user in various organization settings. 3. Determine when to use certain end-user support tools and demonstrate their use. 4. Describe the duties that a support specialist would perform. 5. Demonstrate techniques that are effective in assisting end-users. 6. Identify techniques for diagnosing hardware and software problems. 7. Describe the major content areas of end-user training. 8. Describe ethical and legal computing issues. 9. Demonstrate techniques that are effective in developing and delivering training modules. Required Materials: Technical Requirements: |
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